Bank verification

Bank verification ensures that the banking information entered into Rotessa is accurate and that the customer is the owner of the bank account. Verifying your customer's banking information is required when collecting an online authorization or PAD agreement.

Online verification

There are two ways to verify banking information online in Rotessa:

Instant Bank Verification: An instant pass/fail verification method with less friction for you and your customer. Customers use their online banking credentials to verify their identity and provide the banking information required for the authorization form. If a customer is unable to complete instant bank verification, they will be redirected to microdeposit verification.

Note: This service is provided by a third party and has a one-time $2 service charge per successful verification, which will appear on your next Rotessa invoice.

Microdeposit Verification: Two small deposits are sent to your customer's bank account. The customer then confirms the two amounts through a verification email. This process is not instant — deposits typically take 1–2 business days to appear in the customer's account.

Offline verification

If online verification isn't suitable, you can verify your customer's banking information offline by collecting a void cheque or bank statement and confirming that the details entered into Rotessa are correct.

Unverified bank information warning

If you see a warning message when scheduling a transaction, it means the customer has not yet completed online bank verification. This message will appear even if you have completed offline verification, if no online verification request has been sent, or if the customer has failed or not yet completed an online verification request.

This message is a reminder to only proceed if you have confirmed the customer's banking information through another means.