Customer Types
What is the difference between personal customer type and business customer type?
In Rotessa, customers can either have a personal PAD or a business PAD. Authorization forms made in Rotessa default to personal PADs.
In the event of a dispute, a payor with a personal PAD has 90 days to dispute and make a claim for reimbursement.
Whereas, in the event of a dispute, a payor with a business PAD has 10 days to dispute and make a claim for reimbursement.