What are Microdeposits?
Microdeposits are a secure way to verify your customer’s bank account information before you begin debiting payments. Payments Canada requires you, for online authorizations, to have reasonable means to know the identity of the person you’ve collected bank information from.
When using the custom link url authorization request, microdeposits are enabled and are a default requirement.
If instant bank verification is enabled, microdeposits are enabled as the fallback verification option.
If you send an email authorization request to a customer from the Rotessa customer page, microdeposits are not required.
For US Rotessa accounts, microdeposits are enabled and are a default requirement when collecting authorizations online.
How do they work?
When a customer completes an authorization agreement where microdeposits are required, two small deposits are sent to the customer’s bank account, from Rotessa’s account.
If the microdeposit is sent before 11 am CST on a business day, you can expect your customer to receive the microdeposits within 24 hours.
There are only three attempts per customer to confirm the deposit, and if all three attempts have failed, they cannot be made again.
Your customer will receive an email with a link to a secure web page where they can enter those two amounts to verify their account information.
Sending microdeposits
To send a customer in Rotessa a microdeposit verification request, you need to ensure your customer has their email entered in Rotessa.
- Start at the customers page of your Rotessa account.
- Select the ellipses (three dots) to the right of the customer to whom you wish to send a microdeposit.
- Select send microdeposit in the dropdown menu. This will immediately send the microdeposit to the customer’s bank account.
If the customer already has pending microdeposits or has already completed microdepsit verification, you will not see an option to send microdeposits from the dropdown.
Once you have sent a customer microdeposits, you should see an orange microdeposit icon beside their name to indicate that microdeposit verification is pending.
Resend Microdeposits
In order to resend a microdeposit verification, you will first have to edit the customer's bank information. Once a change has taken place, you will be able to send a microdeposit manually using the steps above.
If the link the customer was sent is lost, it can be sent to the customer again on the Microdeposits page of your Rotessa account by selecting the ellipses to the right of the created date and selecting verification link. This will open the customer's verification link in a new tab. This link is unique to each customer.
How to view microdeposits
- In your Rotessa account, select microdeposits from the side menu.
- Choose a date range and select search to display microdeposits.
The customer, microdeposit status, the number of attempts the customer made to verify, and the created date of each microdeposit created from your account.
It will not work if the microdeposits' three attempts have already been unsuccessfully used.
Microdeposit reminders
To send an email reminder to your customer to complete the microdeposit request,
- Start on the microdeposits page of your Rotessa account. Select the ellipses on the far right-hand side of the table for the customer you’d like to send a reminder.
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Select send reminder from the drop-down menu.
Microdeposit statuses:
Declined: The microdeposit has been rejected due to incorrect account information.
Requested: The microdeposit has been sent but the customer has not submitted any attempts yet.
Verified: The microdeposit has been successfully submitted and the customer’s account information is now verified.
Failed: The customer has unsuccessfully used all three attempts to submit the microdeposit and can no longer attempt a microdeposit.