Rotessa billing

Rotessa accounts are billed each month based on a monthly fee plus the number of transactions and declines processed the month prior.

For example, transactions processed or declined in January will be invoiced in February.

You can find a breakdown of our pricing on our website at Rotessa.com/pricing

Viewing invoices

Rotessa invoices from September 2023 onward can be found in the Settings page of your Rotessa account. They are also sent to the invoice email address set in your account settings. This email address can be reviewed and updated from the Settings page as well.

Note: Only full access users have access to the settings page

To download an invoice:

1. Go to the Settings page
2. Locate the invoice you'd like to download
3. Select the ellipses (⋯) to the right of the invoice
4. Select Download PDF from the menu

For Rotessa invoices prior to September 2023, these were sent by email only and are not available in your account. They can be resent upon request.

Additional fees

Transactions declined with the following reasons have an additional fee added to your invoice based on the date the transaction was declined:

NSF (Non-Sufficient Funds)
Payment Stopped/Recalled
Agreement Terms Not Met

Visit our pricing page for the current decline fee rate.

For example, if a transaction was processed at the end of January but declined on February 2nd, the decline fee will appear on your February invoice, sent in March.

To view which declined transactions are included on an invoice:

1. Go to the Settings page
2. Select the ellipses (⋯) to the right of the invoice
3. Select View Declined Transactions