Rotessa accounts are billed each month based on the number of transactions and declines processed the month prior. You can find a breakdown of our pricing on our website at Rotessa.com/pricing
For example, transactions processed or declined in January will be invoiced in February.
Viewing invoices
Your Rotessa invoices from September 2023 onward can be found in the settings page of your Rotessa account. They are also sent to the invoice email address set on your Rotessa account settings. This email address can be reviewed and edited from the settings page as well.
Note: Only full access users have access to the settings page
If you wish to download your invoice, you can do so by selecting the ellipses (three dots) to the right of the invoice and then selecting Download PDF from the menu.
For any Rotessa invoices prior to September 2023, they had only been sent out through email and are not available in your Rotessa account. They can be resent upon request.
Additional fees
Transactions that were declined with the reasons of NSF (Non-Sufficient Funds), Payment Stopped/Recalled or Agreement Terms not Met have an additional fee that will be added to your invoice based on the date the transaction was declined. Visit our pricing page for the current decline fee rate.
For example, if you had a transaction process at the end of January but it was declined on February 2, the decline fee will show on your invoice for February which will be sent out in March.
To see which declined transactions are included on your invoice, select the ellipses (three dots) to the right of the invoice and select View Declined Transactions.
