--- title: Scheduling a make up payment description: Create a make up transaction for a declined payment --- [Skip to content](https://support.rotessa.com/scheduling-a-make-up-payment#main-content) [![Rotessa\_logo\_full\_bright\_blue\_resized-1](https://support.rotessa.com/hs-fs/hubfs/Rotessa_logo_full_bright_blue_resized-1.png?width=220&height=41&name=Rotessa_logo_full_bright_blue_resized-1.png)](https://rotessa.com/) Open main navigation Close main navigation - - [More Support](https://support.rotessa.com/kb-tickets/new) [More Support](https://support.rotessa.com/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Rotessa Support Docs](https://support.rotessa.com/?hsLang=en) 2. [Transactions](https://support.rotessa.com/transactions?hsLang=en) 3. [Declined transactions](https://support.rotessa.com/transactions?hsLang=en#declined-transactions) August 10, 2026 # Scheduling a make up payment When a transaction is declined, Rotessa will not retry it automatically. You'll need to schedule a new one-time transaction to make up for the declined amount. **Creating a new transaction manually** 1. Go to the **Customers** page of [your Rotessa account](https://client.rotessa.com/users/sign_in) and select **New**. 2. Select **New Transaction**, then **Manually**. 3. Search for and select the customer you'd like to schedule the transaction for. 4. Fill in the following fields: - **Amount** — the amount you and your customer have agreed to debit. - **Frequency** — select **Once**. - **Process Date** — the date the payment will be pulled from your customer's account. - **Comment** — optional notes for your records, such as "Make up for declined rent" or "Retry of Invoice 0231." 5. Select **Submit**. Your transaction is now scheduled. Note: *A transaction created in advance of the process date will have a [status](https://support.rotessa.com/transaction-status?hsLang=en) of **Future**. Transactions can only be [edited or deleted](https://support.rotessa.com/edit-or-delete-a-transaction-schedule?hsLang=en) before the status changes to **Sent to Bank**.*   --- **Making up for a declined invoice import** If the declined transaction was created from an invoice imported from QuickBooks Online or Xero, you have two options: **Option 1 — Create a new invoice in QuickBooks Online or Xero** Create a new invoice in [QuickBooks Online](https://support.rotessa.com/import-invoices-from-quickbooks-online?hsLang=en) or [Xero](https://support.rotessa.com/import-invoices-from-xero?hsLang=en) for the declined amount and import it into Rotessa. Note that once an invoice has been imported and processed, it cannot be re-imported; a new invoice is required. **Option 2 — Create a manual transaction in Rotessa** Manually create a one-time transaction in Rotessa for the declined amount. If you go this route, you'll need to manually mark the original invoice as paid in QuickBooks Online or Xero. - [Account](https://support.rotessa.com/account?hsLang=en#main-content) - [Multiple accounts](https://support.rotessa.com/account?hsLang=en#multiple-accounts) - [Billing](https://support.rotessa.com/account?hsLang=en#billing) - [API](https://support.rotessa.com/account?hsLang=en#api) - [Update](https://support.rotessa.com/account?hsLang=en#update) - [Authorizations](https://support.rotessa.com/authorizations?hsLang=en#main-content) - [Overview](https://support.rotessa.com/authorizations?hsLang=en#overview) - [Rotessa's authorization tools](https://support.rotessa.com/authorizations?hsLang=en#rotessas-authorization-tools) - [Bank info verification](https://support.rotessa.com/bank-info-verification?hsLang=en) - [Customers](https://support.rotessa.com/customers?hsLang=en#main-content) - [Customer information](https://support.rotessa.com/customers?hsLang=en#customer-information) - [Add, edit or remove customers](https://support.rotessa.com/customers?hsLang=en#add-edit-or-remove-customers) - [Customer notifications](https://support.rotessa.com/customers?hsLang=en#customer-notifications) - [Integrations](https://support.rotessa.com/integrations?hsLang=en#main-content) - [Automatic updates](https://support.rotessa.com/integrations?hsLang=en#automatic-updates) - [QuickBooks Online](https://support.rotessa.com/integrations?hsLang=en#quickbooks-online) - [Xero](https://support.rotessa.com/integrations?hsLang=en#xero) - [Troubleshoot](https://support.rotessa.com/integrations?hsLang=en#troubleshoot) - [Onboarding](https://support.rotessa.com/onboarding?hsLang=en) - [Processing](https://support.rotessa.com/processing?hsLang=en) - [Transactions](https://support.rotessa.com/transactions?hsLang=en#main-content) - [Overview](https://support.rotessa.com/transactions?hsLang=en#overview) - [Create, edit or remove transactions](https://support.rotessa.com/transactions?hsLang=en#create-edit-or-remove-transactions) - [Declined transactions](https://support.rotessa.com/transactions?hsLang=en#declined-transactions) - [Users](https://support.rotessa.com/users?hsLang=en) - [Links](https://support.rotessa.com/links?hsLang=en) [![smaller-Rotessa\_logo\_full\_black\_blue](https://support.rotessa.com/hs-fs/hubfs/smaller-Rotessa_logo_full_black_blue.png?width=220&height=41&name=smaller-Rotessa_logo_full_black_blue.png "smaller-Rotessa_logo_full_black_blue")](https://rotessa.com/) Copyright © 2024, Rotessa