Transaction limits

Every Rotessa account has a transaction limit set at the account level, referred to as the Customer Default Monthly Limit. This limit is based on a risk assessment at the time of signup and limits the amount you can process per customer, per month.

There is no limit on the total number of transactions you can process, as long as the total value doesn't exceed your limits.

Limits typically begin in the range of $2,500 – $10,000 per customer, per month. Additional increases above this default limit are assessed on a case-by-case basis and can be requested by contacting support@rotessa.com.

You can view your Account Limits in the Settings page of your Rotessa account.

Customer Specific Monthly Limit

If you require a special transaction limit for one or more specific customers, contact our support team. We can assess and allow for an increase that overrides the Customer Default Monthly Limit for that specific customer.

You can view all approved customer-specific limits in your account Settings.

Authorization limit

This is the limit your customer has agreed to allow you to debit from their bank account.

• In Canada, you can toggle this feature on or off in the online authorization tool.
• In the United States, this field is required.

Note: If the Authorization Limit is lower than the Customer Default Monthly Limit, the Authorization Limit takes precedence.

For in-person authorizations, you can set this limit manually if your PAD agreement explicitly outlines a maximum withdrawal amount. Unless specified, no authorization limit will be set.

Important: You must have your customer's permission before manually overriding or changing this limit. Proceeding without permission is a violation of your customer's authorization agreement and may result in a dispute and/or the suspension of your Rotessa account.

Increasing transaction limits

We understand that businesses grow and change, and we want to adapt to your needs. If any of the above limits become an issue, please reach out to our support team to discuss your options.

For customer-specific limits higher than your Customer Default Monthly Limit, please ensure the customer's signed authorization is uploaded to their profile in Rotessa.

If you have multiple Rotessa accounts, please indicate the specific account you're requesting a limit increase for.

To request a limit increase, reach out via chat or email us at support@rotessa.com. Please allow 2 business days' notice for any time-sensitive requests.