Every Rotessa account has a transaction limit set at the account level, referred to as the Customer Default Monthly Limit. This limit is based on a risk assessment of the account at the time of signup and limits the amount you can process per customer, per month.
There is no limit on the total number of transactions you can process, as long as the total value of those transactions doesn't exceed your limits.
Limits typically begin in the range of $2,500 - $10,000 per customer, per month. Additional increases above this default limit are assessed on a case-by-case basis and can be requested by contacting support@rotessa.com.
You can see your Account Limits in the settings of your Rotessa account.
Customer Specific Monthly Limit
If you require a special transaction limit for one or more specific customers, contact our support team. We can assess and allow for an increase that would override the Customer Default Monthly Limit for that specific customer.
You can view all approved increased customer limits in the account settings of your Rotessa account.
Authorization limit
This is the limit your customer has agreed to allow you to debit from their bank account. In our online authorization tool in Canada you can toggle this feature on or off. In the United States, this field is required.
*Note* If this amount is lower than the Customer Default Monthly Limit the Authorization Limit will take precedence.
You can set this limit manually for In Person authorizations if your PAD agreement explicitly outlines a maximum amount to be withdrawn from a specific customer. Unless specified, no authorization limit will be selected.
You must have your customer’s permission to manually override this limit or to make any changes. If you proceed without permission, this is a violation of your customer’s authorization agreement and may lead to a dispute from your customer and/or the suspension of your Rotessa account.
Note: In the United States the authorization amount limit is a requirement when collecting authorization requests.
Increasing transaction limits
We understand that businesses grow and change, and we want to adapt to your growing transaction needs. If any of the above mentioned transaction limits becomes an issue for you, please reach out to our support team to discuss increased limit options.
For customer specific limits that are higher than your Customer Default Monthly Limit, we ask that you please ensure that the customer's signed authorization is uploaded to the customer in Rotessa.
If you have multiple Rotessa accounts, please be sure to indicate the specific account you require a limit increase for.
The best way to request a limit increase is to reach out on chat or email us directly at support@rotessa.com and we will review your case. Please give us 2 business days notice for any time sensitive limit increases.