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Transaction status

Future
Scheduled transactions that have not yet been sent for processing. These can still be modified or deleted.

Sent to Bank
Transactions that have been sent to the bank but not yet processed. There is a brief window where a transaction may be stopped. You can reach out via chat or send us an email at support@rotessa.com before 4:30 PM CT on the same day. Note that a decline fee applies. Visit our pricing page for the current rate.

Processed
Transactions that have been sent to the bank and processed, but are still pending while the bank verifies the funds and account details. These cannot be modified or deleted.

Approved
Transactions that have been successfully processed and are in the process of settling or have already settled to your account. 

Chargeback
Transactions that were declined after being settled to your account. This typically occurs when a customer disputes the payment with their bank and the bank requests the funds be returned. Rotessa will either debit the chargeback amount from your account or adjust your next settlement to cover it. Too many chargebacks may lead to account suspension. Learn more about chargeback transactions.

Declined
Transactions that were processed but rejected, resulting in no funds being transferred. There are various reasons a transaction may be declined. Under payments law, you may re-submit a declined payment once within 30 days of the original process date.