--- title: Customer notification  description: How to configure your Rotessa customer payment reminder and payment receipt notification emails --- [Skip to content](https://support.rotessa.com/customer-notification-configuration#main-content) [![Rotessa\_logo\_full\_bright\_blue\_resized-1](https://support.rotessa.com/hs-fs/hubfs/Rotessa_logo_full_bright_blue_resized-1.png?width=220&height=41&name=Rotessa_logo_full_bright_blue_resized-1.png)](https://rotessa.com/) Open main navigation Close main navigation - - [More Support](https://support.rotessa.com/kb-tickets/new) [More Support](https://support.rotessa.com/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Rotessa Support Docs](https://support.rotessa.com/?hsLang=en) 2. [Customers](https://support.rotessa.com/customers?hsLang=en) 3. [Customer notifications](https://support.rotessa.com/customers?hsLang=en#customer-notifications) November 27, 2025 # Customer notification Customer notifications are a feature that allows for emails to be sent to your customers to remind them of upcoming payments or issue a receipt. This article discusses the various ways you can configure your notification settings to provide the best experience for your customers. > Visit the [Payment Reminders](https://support.rotessa.com/payment-reminders?hsLang=en) or [Payment Receipts](https://support.rotessa.com/payment-receipts?hsLang=en) document for a more detailed explanation of each of these features. Customer notifications can be configured in the settings area of your Rotessa account under **Settings** \> **Notification Settings** \> **Advanced Settings**. ![](https://media.user.com/uploads/qypojr-rotessa/screenshot-2024-02-21-at-10-36-30am_cRnWhs5.png) By default, notification settings are disabled. You can enable payment reminders and/or receipts for all new customers without affecting any of the existing customers you have in Rotessa by toggling the settings shown below. ![](https://media.user.com/uploads/qypojr-rotessa/screenshot-2024-02-21-at-10-37-21am_vFyNQyD.png) For existing customers, navigate to **Advanced Settings** \> **Customer Notification Settings**. From here you can toggle on payment reminders and/or receipts for all your customers with the bulk enable/disable toggle, or you can select the customer you want to notify individually. > **Note:** The bulk toggle only works for 200 customers at a time. To bulk toggle for more than 200 customers, you will have to toggle your desired notification(s), select save and then move onto the next page of customers and repeat. ![](https://media.user.com/uploads/qypojr-rotessa/screenshot-2024-04-17-at-1-25-41pm_0xk0hTV.png) Language settings are available for both payment reminders and receipts in French or English. You will have to choose your default language for both payment reminders and payment receipts. ![](https://media.user.com/uploads/qypojr-rotessa/screenshot-2024-02-21-at-9-36-00am_4YP0LTm.png) ![](https://media.user.com/uploads/qypojr-rotessa/screenshot-2024-02-21-at-9-36-04am_oTw5Ciz.png) Notifications can also be configured directly from the customer profile. Navigate to the Customers page, select your desired customer, and then manage their settings in the Notification Settings card. ![](https://media.user.com/uploads/qypojr-rotessa/screenshot-2024-02-21-at-10-44-03am_JPtSuTO.png) Once notifications are enabled for a customer, a bell [icon](https://support.rotessa.com/customers-page-icons?hsLang=en) will appear beside the customer's name. ![](https://s3.amazonaws.com/helpscout.net/docs/assets/662fb63e4c3ddc1d4e7a20a4/images/66ec8a8be6b2356def909abd/file-vjTaO9WGZx.png)A green bell means that notifications are enabled and will work for the customer ![](https://s3.amazonaws.com/helpscout.net/docs/assets/662fb63e4c3ddc1d4e7a20a4/images/66ec8a2a811a2434cb6d3df9/file-bwUSGgxkGg.png)A yellow bell means the customer is missing an email in their Contact Details. ![](https://s3.amazonaws.com/helpscout.net/docs/assets/662fb63e4c3ddc1d4e7a20a4/images/66ec8a8add5b956281ae5155/file-doVMxiFw2W.png)A grey bell means the customer has unsubscribed from notification emails from Rotessa. - [Account](https://support.rotessa.com/account?hsLang=en#main-content) - [Multiple accounts](https://support.rotessa.com/account?hsLang=en#multiple-accounts) - [Billing](https://support.rotessa.com/account?hsLang=en#billing) - [API](https://support.rotessa.com/account?hsLang=en#api) - [Update](https://support.rotessa.com/account?hsLang=en#update) - [Authorizations](https://support.rotessa.com/authorizations?hsLang=en#main-content) - [Overview](https://support.rotessa.com/authorizations?hsLang=en#overview) - [Rotessa's authorization tools](https://support.rotessa.com/authorizations?hsLang=en#rotessas-authorization-tools) - [Bank info verification](https://support.rotessa.com/bank-info-verification?hsLang=en) - [Customers](https://support.rotessa.com/customers?hsLang=en#main-content) - [Customer information](https://support.rotessa.com/customers?hsLang=en#customer-information) - [Add, edit or remove customers](https://support.rotessa.com/customers?hsLang=en#add-edit-or-remove-customers) - [Customer notifications](https://support.rotessa.com/customers?hsLang=en#customer-notifications) - [Integrations](https://support.rotessa.com/integrations?hsLang=en#main-content) - [Automatic updates](https://support.rotessa.com/integrations?hsLang=en#automatic-updates) - [QuickBooks Online](https://support.rotessa.com/integrations?hsLang=en#quickbooks-online) - [Xero](https://support.rotessa.com/integrations?hsLang=en#xero) - [Troubleshoot](https://support.rotessa.com/integrations?hsLang=en#troubleshoot) - [Onboarding](https://support.rotessa.com/onboarding?hsLang=en) - [Processing](https://support.rotessa.com/processing?hsLang=en) - [Transactions](https://support.rotessa.com/transactions?hsLang=en#main-content) - [Overview](https://support.rotessa.com/transactions?hsLang=en#overview) - [Create, edit or remove transactions](https://support.rotessa.com/transactions?hsLang=en#create-edit-or-remove-transactions) - [Declined transactions](https://support.rotessa.com/transactions?hsLang=en#declined-transactions) - [Users](https://support.rotessa.com/users?hsLang=en) - [Links](https://support.rotessa.com/links?hsLang=en) [![smaller-Rotessa\_logo\_full\_black\_blue](https://support.rotessa.com/hs-fs/hubfs/smaller-Rotessa_logo_full_black_blue.png?width=220&height=41&name=smaller-Rotessa_logo_full_black_blue.png "smaller-Rotessa_logo_full_black_blue")](https://rotessa.com/) Copyright © 2024, Rotessa