Integrating Rotessa with your QuickBooks Online account allows you to import your customers and invoices from QuickBooks Online into your Rotessa account.
Link your QuickBooks Online account
- Start on the integrations tab in your Rotessa account.
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Select QuickBooks Online and then select connect to QuickBooks Online at the bottom of the page.
- Log in to your QuickBooks Online account and allow access.
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Select a clearing account for invoices processed in Rotessa to automatically reconcile in QuickBooks Online. This can be changed later from the integrations page.
Valid account types include: bank and current assets
Valid detail types include: cash on hand, inventory, other current assets, prepaid expenses, and undeposited funds
Your invoices from QuickBooks Online can only be imported into Rotessa after you connect your customers from QuickBooks Online. The custom identifier of a customer in Rotessa must match the customer display name in QuickBooks Online.
If you change the customer display name of a customer in QuickBooks Online, you will need to edit the customer's custom identifier in Rotessa to match the updated customer display name.
The process of importing invoices from QuickBooks Online into Rotessa can be done manually or they can be imported automatically if you enable automatic invoice import.
If any changes are made in QuickBooks Online to any invoices imported to Rotessa, it will not automatically update, even with automatic invoice import enabled. To update the invoice in Rotessa, delete the transaction and re-import it from QuickBooks Online.
Troubleshooting
If you're having trouble sending approved payments from Rotessa to QuickBooks Online, try the following before reaching out to support@rotessa.com.
Reconnect your account
- Go to the Integrations tab of your Rotessa account.
- Scroll to the bottom of the page and select Disconnect from QuickBooks Online.
- Confirm by selecting Yes in the confirmation window.
- Reconnect to QuickBooks Online.
Check transactions
For a settlement payment to be applied in QuickBooks Online, the transaction must have been created through the integration. Manually created transactions in Rotessa will not have an invoice in QuickBooks Online to connect to.
Check the transactions in the settlement report to see if they were created through the integration — if so, the comment field will contain an auto-generated comment with the invoice number.
Check clearing account
If your invoices in QuickBooks Online aren't being marked as paid after payments have been successfully processed and settled through Rotessa, check that your clearing account is properly set on the Integrations tab. To change it, select Change.
